- Add the product to your shopping cart and confirm your order.
- You will receive an automatic reply email confirming your order details.
- To confirm your order from our store, we will notify you via email whether the item is in stock and whether it can be delivered on the desired delivery date. We will also confirm the desired delivery date and delivery method.
- Please check the contents and let us know if you find any errors or omissions.
- If you are paying by bank transfer, please make the payment by the deadline set by our company. After confirming your payment, we will send you a confirmation email.
- If the item is out of stock, we will contact you as soon as it becomes available. Once the item is in stock, we will send you an email with the possible delivery date, so please check.
- We will deliver the product.
▶About delivery companies
Normally, products will be delivered by Sagawa Express or Yu-Pack and delivered to your door. We regret to inform you that we will decide the delivery company.
▶About delivery date and date and time specification
In-stock items are usually shipped within 1-3 business days.
If the item is out of stock, we will ship it as soon as it becomes available. In that case, we will contact you by email.
Deliveries may be delayed by delivery companies during busy periods such as year-end and New Year holidays, Golden Week, Obon, mid-year gifts, and year-end gifts, as well as due to weather, road conditions, natural disasters, etc.
Although our store and delivery company will do their best to deliver your order on the specified date and time, please note that we cannot make absolute promises.
You can specify the date and time for delivery within 3 business days only if the item is in stock.
At the time of shipment, we will send you a "shipping completion email" containing the tracking number (inquiry number) of the product. If you have any concerns, please write down the tracking number and contact your local courier branch.
▶About shipping charges
- If the amount of one order is 5,500 yen or more (tax included): Free shipping
- If the order amount is less than 5,500 yen (tax included): Nationwide flat shipping fee of 410 yen (tax included)
*Some products will be delivered by cool delivery.
▶Credit card
Visa / Mastercard / American Express / JCB
- Installment payments and bonus payments are not available.
- We use a system called SSL for card payments. Please rest assured that all card numbers are encrypted before being sent.
- Payment will be made at the time of order.
▶Shop Pay
Shop Pay is a Shopify store payment service provided by Shopify Inc.
【procedure】
① Proceed to the order process from the cart page and select "Shop Pay" as the payment method selection.
② On the payment screen, check "Save my information for speedy checkout" and enter your phone number.
③ The next time you shop at a store that has Shop Pay enabled, enter the verification code sent to your phone number and your address and card information will be automatically filled in.
Contact form for Shop Pay customers: https://shop.app/help
▶ Apple Pay
Apple Pay is a payment service provided by Apple Inc.
Please note that you will need to add the card to your iPhone's wallet in advance.
【procedure】
① Proceed to the order process from the cart page and select "Apply Pay" as the payment method selection.
② Perform Apple authentication ③ Confirm authentication and purchase completion
【please note】
Apple Pay will not be displayed as a payment method in the following cases.
・If Apple Pay is not set up in the customer's iPhone wallet.
For more information about Apple Pay and Wallet, please visit Apple's website .
▶ Google Pay
Google Pay is a payment service provided by Google LLC.
【procedure】
① Proceed to the order process from the cart page, select "Google Pay" as the payment method, and place your order.
More information about Google Pay: Please check the Google website .
▶About cancellation
Please note that due to the nature of the product, we cannot accept returns, exchanges, or cancellations due to the customer's convenience after the order has been confirmed.
▶About returns
We make every effort to ensure the quality of our products, but in the unlikely event that you receive a defective or damaged product, or if there is a shipping error or a different product is delivered, we will refund the product within 7 days from the (estimated) date of product arrival. Please contact us using the contact form or email address. We will handle returns or exchanges. Please note that we will bear the shipping costs for returns and exchanges.
*Returns and exchanges may not be accepted depending on the conditions. Please carefully read and understand the Specified Commercial Transactions Law.
[Inquiries/return address]
1-11-8-204 Iwamotocho, Chiyoda-ku, Tokyo 101-0032
iRoDoLi Co., Ltd.
info@irodoli.jp (24 hour reception)
*We will respond sequentially from 11:00 to 17:00 on weekdays.